Our contact details

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E-mail: coacheuan@gmail.com

 

What type of information we have

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We currently collect and process the following information:

• Contact details; name, email, telephone number

• Emergency contact details; name, telephone number

• Personal details; signature, date of birth, diet & nutrition/hydration habits, lifestyle (sleep, drinking, smoking) habits, medical history, height, weight, gender, BMI, hip-to-waist ratio, body fat (%), segmental body fat (%), visceral fat, muscle mass (kg), segmental muscle mass (kg), total body water (%), basal metabolic rate (kcal), metabolic age, physique rating, bone mass (kg), blood pressure, current and past structured exercise, exercise likes/dislikes, barriers to exercise, health & fitness goals

• Physical fitness measurements (where appropriate), such as; aerobic/anaerobic thresholds, blood lactate levels, ave. max and recovery heart rates, running distance and pace, rate of perceived effort, flexibility scores, injuries, aches & pains, posture

• Financial data; a record of your payment history/invoices for club services, bank details (if required for refund purposes)

 

How we get the information and why we have it

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Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To contact you to confirm service bookings, or notify you of changes or cancellations to sessions/appointments

• To process bookings

• To share information and training programme details with you, relevant to your goals

• To notify a close contact, in an emergency situation, where you are unable to make contact yourself

• To safely and effectively design a structured exercise programme to help you reach your goals

We also receive personal information indirectly, from the following sources in the following scenarios:

• With your consent, you will share access to your Garmin Connect/Strava data, to allow us to monitor your performance in training and amend training plans accordingly for effective progression or safe regression

• With your consent, you will share access to your Myfitnesspal data, to allow us to review your eating habits and macro nutrient intake

• Through observation we may monitor and record postural issues, exercise technique, signs of pain/effort

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time.  You can do this by contacting euanrosspersonaltraining@gmail.com

(b) We have a legal obligation

(c) We have a legitimate interest

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What we do with the information we have

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We use the personal information that you have given us in order to:

• Determine whether you are medically fit to start an exercise programme (otherwise you will be referred to your GP for sign-off)

• To safely and effectively design and modify a structured and ongoing exercise programme to help you reach your goals

• Manage your account and payments

We may share (with your consent) information with your; medical professionals, physiotherapist or nutritionist

 

How we store your information

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Your information is securely stored at the business premises, EH40 3AN, and electronically:

• We keep contact, personal, physical fitness and financial data for the duration you remain a client and up to a maximum of 24 months after the last group or personal training session you attended

• We keep a record of payment history for the statutory 6 years

 

We will then dispose your information by; deleting electronically stored data, and shredding all hard copy data.

 

Your data protection rights

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Under data protection law, you have rights including:

• Your right of access: you have the right to ask us for copies of your personal information

• Your right to rectification: you have the right to ask us to rectify information you think is inaccurate.  You also have the right to ask us to complete information you think is incomplete

• Your right to erasure: you have the right to ask us to erase your personal information in certain circumstances

• Your right to restriction of processing: you have the right to ask us to restrict the processing of your information in certain circumstances

• Your right to object to processing: you have the the right to object to the processing of your personal data in certain circumstances

• Your right to data portability: you have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances

• You are not required to pay any charge for exercising your rights.  If you make a request, we have one month to respond to you

• Please contact us at euanrosspersonaltraining@gmail.com or 07939820064, if you wish to make a request

 

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How to complain

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113